JEREMY WOAN
CHAIRMAN & CEO
Jeremy Woan has been Chairman and CEO of CyraCom International, Inc. since January 2008 and has transformed it into one of the fastest growing private companies in the US, as demonstrated by its Inc. 5000 listings from 2009-2016. Jeremy has grown the company’s revenues by more than six times and turned CyraCom into the leading provider of phone and video interpretation. Under his leadership, the company has been recognized by Inc. Magazine’s Hire Power Awards as Arizona’s fastest-growing job creator in 2013 and second fastest in 2012 for creating over 900 jobs in the state. In 2013, CyraCom was ranked 32 in Inc. Magazine’s Hire Power list of the top 100 job creating private companies in the country and 46 in 2012.
Previously, Jeremy worked for the Bampton Group, a venture capital investment and advisory firm that, for over ten years, successfully invested in and worked with a wide range of transatlantic and US technology and service companies which have all gone on to IPO or trade sale.
Jeremy also successfully built two technology companies through to IPO, one in high performance notebook computing, and the other in electronic patient record systems. Prior to this, he worked for several leading international investment banking firms where he specialized in the international growth and financing of technology companies and worked on a wide range of UK and international IPOs. Through his work, Jeremy has served as board member and chairman of various private and public companies in enterprise solutions, cellular telephony, healthcare technology and services, and media.
Jeremy was the recipient of the 2010 Thomas R. Brown Excellence in Entrepreneurship Award and was honored as an Entrepreneurial Fellow in 2012 by the University of Arizona’s McGuire Center for Entrepreneurship.
In June 2012, Jeremy received the Ernst & Young Entrepreneur of the Year 2012 Award in the Services category in the Mountain Desert Region. The award recognizes outstanding entrepreneurs who demonstrate excellence and success in such areas as innovation, financial performance and personal commitment to their businesses and communities. In 2015, Jeremy received a Gold American Business Award for Executive of the Year in the Business Services Category.
He has frequently been a panelist and speaker at US and European conferences on technology investment; his topics of expertise include raising finance and building management teams both domestically and internationally. Jeremy holds graduate degrees from Cambridge University in law and public international law. In 2007, he was Entrepreneur in Residence at the McGuire School of Entrepreneurship within the University of Arizona’s Eller College of Management. He is past Chair of the Cambridge Alumni of Northern California branch of the Cambridge Alumni.
JAMES KENT
CHIEF FINANCIAL OFFICER
James Kent joined CyraCom in 2018. As Chief Financial Officer, James is responsible for CyraCom finances, treasury management and financial reporting. James brings to CyraCom over two decades of financial management experience in the public and private sectors, with a focus on developing policies and procedures to improve performance and productivity. Prior to joining CyraCom, James held multiple finance positions of increasing seniority at Cannondale Bicycle Corporation, Clayton Services and Health Care Navigator in The Netherlands and United States. James graduated from GMIT, Ireland with a national diploma in Accounting and Finance. In addition to his management accounting background, James is also a Certified Treasury Professional.
BEST IHEGBOROW
VICE PRESIDENT, CONTACT CENTER OPERATIONS
Best Ihegborow joined CyraCom in 2009. As Vice President of Contact Center Operations, Best directs and oversees CyraCom’s strategic and tactical initiatives within the contact centers. Best manages the client services department and the entire employee interpreter workforce which operates on over 200,000 sq. feet of contact center space in Arizona, New Mexico, New York, Florida, and Texas. Additionally, Best manages the operation of the video interpretation service, which includes American Sign Language interpretation. Since joining CyraCom, Best has implemented call center best practices such as workforce management methodologies.
Best has nearly twenty years of experience in operational management, where he has led high performing outbound sales and inbound customer support teams. Prior to joining CyraCom, Best worked for West Corporation, where he served as the Call Center Operations Manager for multiple Fortune 500 customers. Best holds a Bachelor’s degree from University of Texas – El Paso.
ROBYN SUMINSKI
VICE PRESIDENT OF ACCOUNT OPERATIONS
Robyn Suminski is CyraCom’s Vice President of Account Operations. Robyn leads the national account management team and provides them support and guidance in areas of client satisfaction and client retention, enhancing language service programs, and providing innovative, best practice recommendations. In addition to client-facing responsibilities, Robyn collaborates with internal departments at CyraCom to enhance processes and ensure open lines of communication. Robyn began her career at CyraCom in 2006 as an Implementation Specialist and traveled every week to hospitals across the country to help build and enhance their language services programs. This experience provided a strong foundation for building and maintaining client relationships and for learning company and client best practices. Robyn moved into account management in 2007 where she managed and grew a large book of business in the Northeast. She joined the management team in 2015 and was promoted to her current position in 2019. Robyn has BA in Organizational Communication from Fairfield University and an Ed.M. in Foreign Language Education from Rutgers University.
