With thousands of healthcare clients and a comprehensive portfolio of language services, CyraCom provides expertise on all aspects of language services for healthcare organizations. We continually provide relevant and impactful resources to offer you an up-to-date view of cultural concerns in the healthcare industry.
Choosing a remote interpretation provider can be daunting. Purchasers need to understand basic industry standards that professional interpretation companies follow in order to make an educated purchasing decision. This whitepaper examines the practices and features of remote interpretation industry standards, from interpreter qualifications to the latest technology to achieve efficient, accurate, and secure interpretations. The […]PDF
Quality language services have never been more critical to ensuring success in the healthcare metrics executives care about – but they may not understand why. As the leading provider of language services to hospitals and healthcare organizations, CyraCom developed this education resource to help Language services leaders make the case for a quality language access […]PDF
The Center for Medicare and Medicaid Services (CMS) released their controversial CMS Hospital Quality Star Ratings system in July of 2016. Designed to increase transparency and allow patients to make an informed decision about which hospital to utilize, the new program raised questions among hospital leadership: How are these star ratings determined? … […]PDF
Like Title VI before it, Section 1557 amendment to the Affordable Care Act, on July 18, 2016, pushed hospitals to ensure they were in compliance with the law for providing language access services. This whitepaper contains guidance from CyraCom that may help healthcare providers understand some federal guidelines, as well as help them determine what […]PDF
Section 1557 of the Affordable Care Act strengthened the existing requirements for healthcare organizations to provide non-English speaking patients with access to language services. The Quick Reference contains five key takeaways for providers seeking compliance with the new law.PDF
As US demographics continue to shift, hospital language services increasingly impact executive-level priorities. The struggle for great HCAHPS scores exemplifies the interaction between patient satisfaction – now a major factor affecting hospital reimbursements – and language services.PDF
Cyracom researched the new law and created this guide to help providers achieve compliance.PDF
The choice has been made – the American Hospital Association reviewed all providers in the language services industry through their Due Diligence™ process, exclusively endorsing CyraCom’s interpretation and translation solutions.PDF
Hospitals nationwide are facing substantial fines under the Affordable Care Act, as a result of failing to meet standards set for patient readmission rates. In 2014, 75% of hospitals governed by this regulation fell below the ACA’s metrics and were penalized financially, in the form of cuts to their Medicare reimbursement rate.PDF
Are you aware of the new and changing Language Access Regulations?
Have you assessed your Language Access Vendors for risk management, privacy, and data security procedures?
What does human language interpretation entail, and can software replicate the process?
Will automation render human language obsolete?
Things to know when working with the deaf and hard of hearing communityPDF
Where can service improvements to your language services program be made?PDF
Fortune magazine ran an article on the language services industry that features CyraCom. “Success In Any Language” takes an in-depth look at how language service companies provide critical translation and interpretation services to growing numbers of governments and businesses.PDF
Learn how the ACA impacts how you serve limited-English proficient patients.PDF
Health care providers have more at stake concerning their compliance with Title VI than virtually any other recipients of federal largess.PDF
When accessing healthcare services or information over the phone, an LEP individual needs to receive information in their native language. Only 49% of respondents surveyed actually provide this service, demonstrating that over half of surveyed providers are denying patients the ability to call a healthcare provider in their native language.PDF
If you could save yourself time, money and effort, would you? Investing a few minutes in reading this whitepaper may save you all three.PDF
Reviewing Language Assistance Plans involves measuring their implementation, checking adherence to policies, and monitoring potential shifts in patient demographics. Effective plans also set clear goals, establish management accountability, and include regular reviews.PDF