VALUABLE RESOURCES

With thousands of healthcare clients and a comprehensive portfolio of language services, CyraCom provides expertise on all aspects of language services in health care organizations. We continually provide relevant and impactful resources to offer you an up-to-date view of cultural concerns in the health care industry.

RFP GUIDE
Organizations in the process of sourcing language services should access our RFP Guide for specific questions to ask a language service provider.
Download
  • How CMS Hospital Quality Star Ratings Work
    HOW CMS HOSPITAL QUALITY STAR RATINGS WORK

    The Center for Medicare and Medicaid Services (CMS) released their controversial CMS Hospital Quality Star Ratings system in July of 2016. Designed to increase transparency and allow patients to make an informed decision about which hospital to utilize, the new program raised questions among hospital leadership: How are these star ratings determined?    …   […]

    PDF
  • How Provide Healthcare Translation
    HEALTHCARE TRANSLATION AND LOCALIZATION 101: WHAT, WHEN, AND HOW TO PROVIDE TRANSLATION SERVICES

    Like Title VI before it, Section 1557 amendment to the Affordable Care Act, on July 18, 2016, pushed hospitals to ensure they were in compliance with the law for providing language access services. This whitepaper contains guidance from CyraCom that may help healthcare providers understand some federal guidelines, as well as help them determine what […]

    PDF
  • Section 1557 Quick Reference
    QUICK REFERENCE: SECTION 1557 AND LANGUAGE ACCESS

    Section 1557 of the Affordable Care Act strengthened the existing requirements for healthcare organizations to provide non-English speaking patients with access to language services. The Quick Reference contains five key takeaways for providers seeking compliance with the new law.

    PDF
  • IMPROVING HCAHPS: BOOSTING PATIENT SATISFACTION THROUGH GREAT LANGUAGE SERVICES

    As US demographics continue to shift, hospital language services increasingly impact executive-level priorities. The struggle for great HCAHPS scores exemplifies the interaction between patient satisfaction – now a major factor affecting hospital reimbursements – and language services.

    PDF
  • THE NEW LAW ON LANGUAGE ACCESS: HOW WILL SECTION 1557 OF THE ACA IMPACT CARE FOR LEP PATIENTS?

    Cyracom researched the new law and created this guide to help providers achieve compliance.

    PDF
  • HOW A GREAT LANGUAGE SERVICES PROGRAM BOOSTS HOSPITAL PERFORMANCE

    The choice has been made – the American Hospital Association reviewed all providers in the language services industry through their Due Diligence™ process, exclusively endorsing CyraCom’s interpretation and translation solutions.

    PDF
  • THE COST OF MISCOMMUNICATION

    Hospitals nationwide are facing substantial fines under the Affordable Care Act, as a result of failing to meet standards set for patient readmission rates. In 2014, 75% of hospitals governed by this regulation fell below the ACA’s metrics and were penalized financially, in the form of cuts to their Medicare reimbursement rate.

    PDF
  • BEYOND HIPAA

    Are you aware of the new and changing Language Access Regulations?
    Have you assessed your Language Access Vendors for risk management, privacy, and data security procedures?

    PDF
  • iTRANSLATE

    What does human language interpretation entail, and can software replicate the process?
    Will automation render human language obsolete?

    PDF
  • DEAF AND HARD OF HEARING 101

    Things to know when working with the deaf and hard of hearing community

    PDF
  • 3 SIMPLE QUESTIONS ON HCAHPS SCORES FROM LIMITED-ENGLISH PROFICIENT PATIENTS

    Where can service improvements to your language services program be made?

    PDF
  • SUCCESS IN ANY LANGUAGE – CYRACOM IN FORTUNE MAGAZINE

    Fortune magazine ran an article on the language services industry that features CyraCom. “Success In Any Language” takes an in-depth look at how language service companies provide critical translation and interpretation services to growing numbers of governments and businesses.

    PDF
  • THE AFFORDABLE CARE ACT & LIMITED-ENGLISH PROFICIENT POPULATIONS

    Learn how the ACA impacts how you serve limited-English proficient patients.

    PDF
  • TITLE VI OF THE CIVIL RIGHTS ACT OF 1964

    Health care providers have more at stake concerning their compliance with Title VI than virtually any other recipients of federal largess.

    PDF
  • HOW US HOSPITALS HANDLE CALLS FROM LIMITED-ENGLISH PATIENTS

    When accessing healthcare services or information over the phone, an LEP individual needs to receive information in their native language. Only 49% of respondents surveyed actually provide this service, demonstrating that over half of surveyed providers are denying patients the ability to call a healthcare provider in their native language.

    PDF
  • THE TRANSLATION CHALLENGE – TIPPING THE SCALE IN YOUR FAVOR

    If you could save yourself time, money and effort, would you? Investing a few minutes in reading this whitepaper may save you all three.

    PDF
  • LANGUAGE ACCESS PLANS: ENSURING LEGAL COMPLIANCE AND IMPROVED QUALITY OF PATIENT CARE

    Reviewing Language Assistance Plans involves measuring their implementation, checking adherence to policies, and monitoring potential shifts in patient demographics. Effective plans also set clear goals, establish management accountability, and include regular reviews.

    PDF
Learn about Lee Health's leading language services program in the latest CyraCom case study.   Download Now