CHAIRMAN & CEO
Jeremy Woan has been Chairman and CEO of CyraCom International, Inc. since January 2008 and has transformed it into one of the fastest growing private companies in the US, as demonstrated by its Inc. 5000 listings from 2009-2016. Jeremy has grown the company’s revenues by more than six times and turned CyraCom into the leading provider of phone and video interpretation. Under his leadership, the company has been recognized by Inc. Magazine’s Hire Power Awards as Arizona’s fastest-growing job creator in 2013 and second fastest in 2012 for creating over 900 jobs in the state. In 2013, CyraCom was ranked 32 in Inc. Magazine’s Hire Power list of the top 100 job creating private companies in the country and 46 in 2012.
Previously, Jeremy worked for the Bampton Group, a venture capital investment and advisory firm that, for over ten years, successfully invested in and worked with a wide range of transatlantic and US technology and service companies which have all gone on to IPO or trade sale.
Jeremy also successfully built two technology companies through to IPO, one in high performance notebook computing, and the other in electronic patient record systems. Prior to this, he worked for several leading international investment banking firms where he specialized in the international growth and financing of technology companies and worked on a wide range of UK and international IPOs. Through his work, Jeremy has served as board member and chairman of various private and public companies in enterprise solutions, cellular telephony, healthcare technology and services, and media.
Jeremy was the recipient of the 2010 Thomas R. Brown Excellence in Entrepreneurship Award and was honored as an Entrepreneurial Fellow in 2012 by the University of Arizona’s McGuire Center for Entrepreneurship.
In June 2012, Jeremy received the Ernst & Young Entrepreneur of the Year 2012 Award in the Services category in the Mountain Desert Region. The award recognizes outstanding entrepreneurs who demonstrate excellence and success in such areas as innovation, financial performance and personal commitment to their businesses and communities. In 2015, Jeremy received a Gold American Business Award for Executive of the Year in the Business Services Category.
He has frequently been a panelist and speaker at US and European conferences on technology investment; his topics of expertise include raising finance and building management teams both domestically and internationally. Jeremy holds graduate degrees from Cambridge University in law and public international law. In 2007, he was Entrepreneur in Residence at the McGuire School of Entrepreneurship within the University of Arizona’s Eller College of Management. He is past Chair of the Cambridge Alumni of Northern California branch of the Cambridge Alumni.
VICE PRESIDENT, CLIENT SATISFACTION
Austin Wade joined CyraCom in 2010. As the Vice President of Client Satisfaction, Austin manages and administers customer support strategies and policies for all CyraComaccounts and is responsible for the overall management of the company’s relationships with its thousands of clients. Austin also manages client-facing staff from across the United States, including strategic account managers and implementation specialists.
Austin’s wealth of experience comes from over 35 years at Weil Brothers-Cotton, Inc., one of the top five international cotton-merchandising firms in the world, with revenues approaching $1 billion. As Senior Vice President at Weil, Austin oversaw more than $400 million in annual revenue and accumulated significant experience in sales, purchasing, operations, and personnel management. He has served on numerous industry boards throughout his career as well as being involved in his community through civic volunteerism and charitable board service. Austin graduated from Troy University with a Bachelor’s of Science in Business Administration and Marketing.
VICE PRESIDENT, CONTACT CENTER OPERATIONS
Best Ihegborow joined CyraCom in 2009. As Vice President of Contact Center Operations, Best directs and oversees CyraCom’s strategic and tactical initiatives within the contact centers. Best manages the client services department and the entire employee interpreter workforce which operates on over 200,000 sq. feet of contact center space in Arizona, New Mexico, New York, Florida, and Texas. Additionally, Best manages the operation of the video interpretation service, which includes American Sign Language interpretation. Since joining CyraCom, Best has implemented call center best practices such as workforce management methodologies.
Best has nearly twenty years of experience in operational management, where he has led high performing outbound sales and inbound customer support teams. Prior to joining CyraCom, Best worked for West Corporation, where he served as the Call Center Operations Manager for multiple Fortune 500 customers. Best holds a Bachelor’s degree from University of Texas – El Paso.
SENIOR VICE PRESIDENT, SALES
Todd Torman is the VP of Worldwide Sales for CyraCom International, Inc.
Todd has an extensive career in business spanning more than 22 years. His areas of specialization include sales, marketing, business development, mergers and acquisition, product management, process improvement and controls, vendor management, IT, and general management. Prior to joining CyraCom, Todd held multiple Director level positions for Qwest Communications in which he successfully led both Product Management and Sales organizations.
He was also Vice President of Operations at IP Access, where his team successfully implemented a systems integration model for manufacturing products forward, which mitigated expense and minimized inventory levels. He also held multiple management positions at GTE Communications Corporation, where he was responsible for product management, building strategic plans, analyzing financial data, and creating an indirect distribution sales program. Todd completed his Bachelor of Science degree at Purdue University.
CHIEF FINANCIAL OFFICER
Don Oliver has been an advisor to CyraCom’s senior management since 2008, and in 2014, he joined the Company as Chief Financial Officer.
Don’s career in accounting and finance spans more than 30 years and multiple continents. Prior to joining CyraCom, Don served in many financial managerial capacities, including CFO positions at the Flintkote Company and Whatznew, an internet startup. Don also oversaw large Chapter 11 cases as a professional fee examiner.
Don began his career working for KPMG as a Chartered Accountant and Certified Public Accountant, holding positions both in London, UK and in San Francisco, CA. Don graduated with honors from Heriot-Watt University in Edinburgh, Scotland with a Bachelor’s of Arts in Accountancy and Finance.