CHAIRMAN & CEO
Jeremy Woan has been Chairman and CEO of CyraCom International, Inc. since January 2008 and has transformed it into one of the fastest growing private companies in the US, as demonstrated by its Inc. 5000 listings from 2009-2016. Jeremy has grown the company’s revenues by more than six times and turned CyraCom into the leading provider of phone and video interpretation. Under his leadership, the company has been recognized by Inc. Magazine’s Hire Power Awards as Arizona’s fastest-growing job creator in 2013 and second fastest in 2012 for creating over 900 jobs in the state. In 2013, CyraCom was ranked 32 in Inc. Magazine’s Hire Power list of the top 100 job creating private companies in the country and 46 in 2012.
Previously, Jeremy worked for the Bampton Group, a venture capital investment and advisory firm that, for over ten years, successfully invested in and worked with a wide range of transatlantic and US technology and service companies which have all gone on to IPO or trade sale.
Jeremy also successfully built two technology companies through to IPO, one in high performance notebook computing, and the other in electronic patient record systems. Prior to this, he worked for several leading international investment banking firms where he specialized in the international growth and financing of technology companies and worked on a wide range of UK and international IPOs. Through his work, Jeremy has served as board member and chairman of various private and public companies in enterprise solutions, cellular telephony, healthcare technology and services, and media.
Jeremy was the recipient of the 2010 Thomas R. Brown Excellence in Entrepreneurship Award and was honored as an Entrepreneurial Fellow in 2012 by the University of Arizona’s McGuire Center for Entrepreneurship.
In June 2012, Jeremy received the Ernst & Young Entrepreneur of the Year 2012 Award in the Services category in the Mountain Desert Region. The award recognizes outstanding entrepreneurs who demonstrate excellence and success in such areas as innovation, financial performance and personal commitment to their businesses and communities. In 2015, Jeremy received a Gold American Business Award for Executive of the Year in the Business Services Category.
He has frequently been a panelist and speaker at US and European conferences on technology investment; his topics of expertise include raising finance and building management teams both domestically and internationally. Jeremy holds graduate degrees from Cambridge University in law and public international law. In 2007, he was Entrepreneur in Residence at the McGuire School of Entrepreneurship within the University of Arizona’s Eller College of Management. He is past Chair of the Cambridge Alumni of Northern California branch of the Cambridge Alumni.
CHIEF FINANCIAL OFFICER
James Kent joined CyraCom in 2018. As Chief Financial Officer, James is responsible for CyraCom finances, treasury management and financial reporting. James brings to CyraCom over two decades of financial management experience in the public and private sectors, with a focus on developing policies and procedures to improve performance and productivity. Prior to joining CyraCom, James held multiple finance positions of increasing seniority at Cannondale Bicycle Corporation, Clayton Services and Health Care Navigator in The Netherlands and United States. James graduated from GMIT, Ireland with a national diploma in Accounting and Finance. In addition to his management accounting background, James is also a Certified Treasury Professional.
SENIOR VICE PRESIDENT
Austin Wade joined CyraCom in 2010. As Senior Vice President, Austin manages and administers customer support strategies and policies for all CyraCom accounts. This includes managing client-facing staff that work across the United States and overseeing the company’s relationships with its thousands of clients.
Austin’s wealth of experience comes from over 35 years at Weil Brothers-Cotton, Inc. (WBCI), then one of the top five international cotton-merchandising firms in the world, with revenues approaching $1 billion. As Senior Vice President at WBCI, Austin personally managed more than $400 million in annual revenue and accumulated significant experience in sales, purchasing, operations, and personnel management. He has served on numerous industry boards throughout his career as well as being involved in his community through civic volunteerism and charitable board service. Austin graduated from Troy University with a Bachelor’s of Science in Business Administration and Marketing.
VICE PRESIDENT, CONTACT CENTER OPERATIONS
Best Ihegborow joined CyraCom in 2009. As Vice President of Contact Center Operations, Best directs and oversees CyraCom’s strategic and tactical initiatives within the contact centers. Best manages the client services department and the entire employee interpreter workforce which operates on over 200,000 sq. feet of contact center space in Arizona, New Mexico, New York, Florida, and Texas. Additionally, Best manages the operation of the video interpretation service, which includes American Sign Language interpretation. Since joining CyraCom, Best has implemented call center best practices such as workforce management methodologies.
Best has nearly twenty years of experience in operational management, where he has led high performing outbound sales and inbound customer support teams. Prior to joining CyraCom, Best worked for West Corporation, where he served as the Call Center Operations Manager for multiple Fortune 500 customers. Best holds a Bachelor’s degree from University of Texas – El Paso.
VICE PRESIDENT, FINANCIAL PLANNING & ANALYSIS
Jonathan Bank joined CyraCom in 2009 as a financial analyst, and he has risen through each managerial level to his current position as Vice President of Financial Planning and Analysis. In this role, Jonathan oversees forecasting, capacity planning, and workforce management such as interpreter scheduling. He also manages interpreter recruitment, financial planning and analysis, and data analytics for operational and client reporting.
Jonathan began his CyraCom career as the Company’s sole financial analyst, where he developed reporting, dashboards, and associated analysis for cost and operational improvements. In his time with CyraCom, Jonathan has worked to increase efficiencies, promoting a faster and more consistent speed of answer and expanding the number of languages supported in-house. He directs his teams to regularly review queue metrics for opportunities to improve service and provides IT with operational perspectives for call platform changes.
Jonathan holds a bachelor’s degree in Economics from Clark University and a Master of Science in Finance from the University of Colorado. Prior to joining CyraCom, Jonathan held various analyst, accounting, and finance positions for over 14 years, including most recently at Davis Funds.
VICE PRESIDENT, SALES
Martin Acosta is the Vice President of Sales at CyraCom. Martin has a consistent track record for capturing key accounts, expanding and diversifying revenue channels, and maximizing performance results that produce multimillion-dollar revenue growth. His areas of specialization include sales/operations, computer services/hardware, consumer/business services, telecom, and call center sales/operations. Prior to joining CyraCom, Martin held multiple director and vice president level positions, including at Insight, HiWired, and US-West Communications. Most recently he acted as the Global Markets Director at Bertelsmann, where he successfully led three global sales, operation centers, and field services in the United States, Europe, and Canada. Martin received the HiWired President’s Club Award three times for surpassing sales goals by double digits three years in a row, and he was also recognized at Insight with three Standards of Excellence Awards for successfully facilitating 24% sales growth in a down market. Martin received a Business/Management Degree from the University of Arizona and an Executive MBA from the Kellogg School of Management at Northwestern University.
VICE PRESIDENT, IT
Dhaval Damania is the Vice President of Information Technology at CyraCom. In his role, Dhaval is responsible for leading Product Development, Enterprise Applications, Infrastructure Operations, and Information Security. With over 20 years in IT, Dhaval has executive and hands-on experience in leading and managing varied IT initiatives in global companies such as Iridium Communications and IO (now Iron Mountain). Dhaval has a successful track record of defining technology strategies that drive bottom line business growth and goals while managing costs and risks. Dhaval holds a Bachelor's and Master's degrees in Accounting from Mumbai University and an MBA from Northern Arizona University.