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Webinar: Using Language Services as a Risk-Reduction Strategy, featuring speakers from Banner Health

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Learn how Banner Health, a multi-state, 23 hospital system mitigates risk by using language services. Talking points include how Banner Health:

  • Developed a  comprehensive language services program to address The Joint Commission’s standards for patient-centered communication
  • Trained bilingual staff to become qualified interpreters through its Banner Spanish Language Academy
  • Used language services to reduce miscommunication risk, decrease expenses, and improve satisfaction among patients, staff, and physicians
Language Services as a Risk Reduction Strategy
Webinar from Banner HealthTuesday May 1st, 2012Liz Swan, RN, MBA, CPHRM – RN Risk Management Consultant
Marisa Hernandez, BS – Interpreter Educator
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CyraCom’s interpretation and translation solutions are exclusively endorsed by the American Hospital Association. With ISO 9001:2008 certified quality processes, US-based medically-trained interpreters, and a dedicated account management team, we are equipped to meet your patients’ language needs. 

Curious how interpretation services affect CMS quality ratings? See our new whitepaper.  Download Now