Webinar: Using Language Services as a Risk-Reduction Strategy, featuring speakers from Banner Health
Learn how Banner Health, a multi-state, 23 hospital system mitigates risk by using language services. Talking points include how Banner Health:
- Developed a comprehensive language services program to address The Joint Commission’s standards for patient-centered communication
- Trained bilingual staff to become qualified interpreters through its Banner Spanish Language Academy
- Used language services to reduce miscommunication risk, decrease expenses, and improve satisfaction among patients, staff, and physicians
Webinar from Banner HealthTuesday May 1st, 2012Liz Swan, RN, MBA, CPHRM – RN Risk Management Consultant
Marisa Hernandez, BS – Interpreter Educator
CyraCom’s interpretation and translation solutions are exclusively endorsed by the American Hospital Association. With ISO 9001:2008 certified quality processes, US-based medically-trained interpreters, and a dedicated account management team, we are equipped to meet your patients’ language needs.