CyraCom International originally began in 1995 when our organization patented a dual-handset telephone, a technology that encouraged face-to-face communication while using a remote interpreter. Dual-handset phones are now used by thousands of organizations in the US and abroad, and access methods for remote interpretation have expanded to include any phone, mobile device apps, and web portals.
OVERVIEW OF CYRACOM
CyraCom is the leading provider of language interpreter services to healthcare, and its interpretation and translation solutions are exclusively endorsed by the American Hospital Association and the American Dental Association. Whether in-person or via phone, video, mobile app, or written text, CyraCom bridges communication gaps for healthcare organizations that need rapid access to language assistance. The Company supports hundreds of languages and operates 24/7. CyraCom impacts the lives of millions in the United States by connecting those with limited English proficiency to healthcare services.
In business since 1995, CyraCom services thousands of healthcare clients throughout the US, including many Fortune 500 healthcare providers – hospitals, systems, and insurers. Over 95% of CyraCom’s customers say they would recommend CyraCom’s interpreting services to others.
CyraCom’s employee interpreters work in the most extensive network of large-scale interpreter contact centers: all HIPAA compliant and located in the continental US. Most other providers primarily use at-home or offshore interpreters.
CyraCom’s interpreters receive 120 hours of initial, in-person training in the centers – three times longer than is typical in the language service industry. In training, interpreters learn medical terminology, anatomy and physiology, and other topics essential for healthcare interpreting. Upon completion of training and testing, they become certified interpreters.
The Company’s dedicated onboarding staff ensure a seamless transition to CyraCom from other language service companies: managing training, IT, and other requirements for hundreds of new clients annually. CyraCom also has offices in the UK.
If your contact center in the insurance, financial services, health insurance, education, 911, utilities, government, and telecommunications industries needs interpretation services, we recommend visiting Voiance.