Originally called Kevmark until 1998, CyraCom International, Inc. patents a dual-handset telephone, a technology that encouraged face-to-face communication while using a remote interpreter. Dual-handset phones are now used by thousands of organizations in the US and abroad, and access methods for remote interpretation have expanded to include any phone, mobile device apps, and web portals.
OVERVIEW OF CYRACOM
CyraCom is the leading provider of language interpreter services to healthcare. Whether in-person or via phone, video, mobile app, or written text, CyraCom bridges communication gaps for healthcare organizations that need rapid access to language assistance. The Company supports hundreds of languages and operates 24/7. CyraCom impacts the lives of millions in the United States by connecting those with limited English proficiency to healthcare services.
In business since 1995, CyraCom services thousands of healthcare clients throughout the US, including many Fortune 500 healthcare providers – hospitals, systems, and insurers. Over 95% of CyraCom’s customers say they would recommend CyraCom’s interpreting services to others.
CyraCom’s thousands of employee interpreters work in the most extensive network of large-scale interpreter contact centers: all HIPAA compliant and US-based. Most other providers primarily use at-home or offshore interpreters.
CyraCom’s interpreters receive 120 hours of initial, in-person training in the centers – three times longer than is typical in the language service industry. In training, interpreters learn medical terminology, anatomy and physiology, and other topics essential for healthcare interpreting. Upon completion of training and testing, they become certified interpreters.
The Company’s dedicated onboarding staff ensure a seamless transition to CyraCom from other language service companies: managing training, IT, and other requirements for hundreds of new clients annually.
We recommend visiting Voiance if your contact center services the insurance, financial services, health insurance, education, 9-1-1, utilities, government, or telecommunications industries and needs interpretation services.
Parent company; holder of GSA schedule for work in US federal and international markets.
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CyraCom’s healthcare-focused division. CyraCom holds an exclusive endorsement from the American Dental Association for its interpretation and translation solutions.
CyraCom also provides translation and localization services.
CyraCom’s business and government division. Voiance focuses on customer contact centers, as well as state and local governments requiring language services. Major vertical markets include 9-1-1, insurance, banks, and utilities.
Voiance also provides translation and localization services.
JEREMY WOANCHAIRMAN & CEO
JAMES KENTCHIEF FINANCIAL OFFICER
AUSTIN WADESENIOR VICE PRESIDENT
BEST IHEGBOROWVICE PRESIDENT, CONTACT CENTER OPERATIONS
JONATHAN BANKVICE PRESIDENT, FINANCIAL PLANNING & ANALYSIS
MARTIN ACOSTAVICE PRESIDENT, SALES
DHAVAL DAMANIAVICE PRESIDENT, IT