OVERVIEW OF CYRACOM

CyraCom is the leading provider of language interpreter services to healthcare, and its interpretation and translation solutions are exclusively endorsed by the American Hospital Association and the American Dental Association. Whether in-person or via phone, video, mobile app, or written text, CyraCom bridges communication gaps for healthcare organizations that need rapid access to language assistance. The Company supports hundreds of languages and operates 24/7. CyraCom impacts the lives of millions in the United States by connecting those with limited English proficiency to healthcare services.

In business since 1995, CyraCom services thousands of healthcare clients throughout the US, including many Fortune 500 healthcare providers – hospitals, systems, and insurers. Over 95% of CyraCom’s customers say they would recommend CyraCom’s interpreting services to others.

CyraCom’s employee interpreters work in the most extensive network of large-scale interpreter contact centers: all HIPAA compliant and located in the continental US. Most other providers primarily use at-home or offshore interpreters.

CyraCom’s interpreters receive 120 hours of initial, in-person training in the centers – three times longer than is typical in the language service industry. In training, interpreters learn medical terminology, anatomy and physiology, and other topics essential for healthcare interpreting. Upon completion of training and testing, they become certified interpreters.

The Company’s dedicated onboarding staff ensure a seamless transition to CyraCom from other language service companies: managing training, IT, and other requirements for hundreds of new clients annually. CyraCom also has offices in the UK.

If your contact center in the insurance, financial services, health insurance, education, 911, utilities, government, and telecommunications industries needs interpretation services, we recommend visiting Voiance.

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CyraCom's Large-Scale Interpreter Contact Centers

  • Houston Contact Center

    5959 Corporate Drive, Houston, TX

  • Phoenix Contact Center

    14415 S. 50th Street Suite 100, Phoenix, AZ

  • Tampa Contact Center

    5701 E. Hillsborough Ave Suite 1140, Tampa, FL

  • Las Cruces Contact Center

    2303 Divot Ave, Las Cruces, NM

  • Queens Contact Center

    41-61 Kissena Blvd Suite 1010, Flushing, NY

  • Tucson Contact Center

    2801 E. Elvira Road, Tucson, AZ // 1 E. Congress St, Tucson, AZ

  • Houston Contact Center

  • Phoenix Contact Center

  • Tampa Contact Center

  • Las Cruces Contact Center

  • Queens Contact Center

  • Tucson Contact Center

Tucson, AZ is also home to several Company offices.

AWARDS & RECOGNITION

CyraCom has received numerous awards and recognition, including its Inc. 5000 ranking, ISO certification, and exclusive endorsement from the American Hospital Association for its interpretation and translation solutions. CyraCom is also a GSA approved vendor for the Federal Government.

CyraCom International was named to the Inc. 5000 list of fastest growing private companies in the United States for the seventh year in a row and ninth time overall in 2015. Between 2013-2015, CyraCom received three 1st place American Business Awards: one for Fastest Growing Company and two for Company of the Year in the Business Services category.

CORPORATE GIVING

Over the years, CyraCom has supported many organizations that work to encourage cultural diversity in and develop local communities.

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VENTURE INVESTMENT

CyraCom is willing to review investments in early-stage technology-enabled language services businesses. Visit our Venture Investment page to learn more.

ACQUISITIONS

CyraCom is always interested in expanding through acquisitions. If you are a language services provider looking to be acquired, we can provide an honest and competitive valuation of your business. Visit our Acquisitions page to learn more.

HISTORY

CyraCom has been a leader and innovator in language services for over 20 years. It started small in 1995 with a dual-handset telephone patent: a technology that encouraged face-to-face communication while using a remote interpreter. In 2008, Jeremy Woan joined the company. By 2009, Jeremy – in stark contrast to trends in the phone interpretation industry at the time – led CyraCom to open the first of many interpreter contact centers in the US. In an industry that continues to predominantly use at-home and offshore interpreters, the centers have made an impact – the Company’s revenue has grown more than six times since Jeremy joined.

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    1995

    CyraCom International originally began in 1995 when our organization patented a dual-handset telephone, a technology that encouraged face-to-face communication while using a remote interpreter. Dual-handset phones are now used by thousands of organizations in the US and abroad, and access methods for remote interpretation have expanded to include any phone, mobile device apps, and web portals.

  • 2008

    Jeremy Woan becomes Chairman and CEO of CyraCom International, Inc. – the start of CyraCom’s transformation into one of the fastest growing private companies in the US.

  • 2009

    CyraCom adds the Tucson Contact Center to its network of US interpreter centers. CyraCom is the first Over-the-Phone Interpretation company in the US to receive ISO 9001:2008 certification. CyraCom is also exclusively endorsed by the American Hospital Association for our interpretation and translation solutions.

  • 2012

    CyraCom adds the Phoenix contact center to its network of US interpreter centers. This is the 4th consecutive year CyraCom has been named to the Inc. 5000 list of fastest growing private companies.

  • 2013

    CyraCom wins awards for its Video-Remote Interpretation service, operational excellence, and job creation. This is the 5th consecutive year CyraCom has been named to the Inc. 5000 list of fastest growing private companies.

  • 2014

    CyraCom opens contact centers in Houston and downtown Tucson; it hosts its first Healthcare Language Services User Summit. For the 6th consecutive year and 8th overall, Cyracom has been named to the Inc. 5000 list of fastest-growing private companies.

  • contact-center-tour
    2016

    CyraCom makes the Inc. 5000 list of fastest-growing privately-held US companies for the eighth straight year, with ten appearances overall. The American Business Awards recognizes CyraCom’s value-added services with Stevie awards for our corporate overview video, live events, and Executive of the Year for CEO Jeremy Woan. We receive Best in Biz Awards for Company of the Year, Marketing Department of the Year, and Video of the Year.