• Continuing a Legacy of Language Services Excellence | Insights from Boston Medical Center
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    DESCRIPTION

    Join CyraCom, AHA Health Forums, and Boston Medical Center’s Director of Interpreter Services, Elida Acuna-Martinez, for a discussion on legal compliance, convincing hospital staff to utilize language services, and the challenges of caring for a diverse patient community.

    DOWNLOAD THE BOSTON MEDICAL CENTER CASE STUDY HERE TO LEARN MORE

    SPEAKER

    Elida Acuna-Martinez, Director of Interpreter Services, Boston Medical Center, Boston, Massachusetts

  • Language Access in Children’s Hospitals - A Panel Discussion
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    DESCRIPTION

    See how three leading children’s hospitals manage their language services – which include partnerships with CyraCom for interpretation.

    SPEAKER

    Terry Patterson, Children’s Hospital and Medical Center, Omaha, NE

    Chelsea Gilmour, Children’s Hospital Colorado

    Brenda Shepherd-Vernon, Children’s National Health System, Washington D.C.

  • Tips for Working with the Deaf and Hard of Hearing - Best Practices on Video Interpretation and ASL
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    DESCRIPTION

    Learn about misconceptions and best practices in serving Deaf and Hard of Hearing patients.

    LEARN MORE ABOUT CARING FOR THE DEAF AND HARD OF HEARING COMMUNITY | DOWNLOAD OUR WHITEPAPER

    SPEAKER

    Victor Collazo, CyraCom ASL Operations Manager

  • Interpreter Efficiency with Staff Adoption of Language Services: Steward Health
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    DESCRIPTION

    Learn how Steward Health manages its language services resources to increase efficiency and staff adoption.

    DOWNLOAD THE STEWARD HEALTH CASE STUDY TO LEARN MORE ABOUT CARING FOR LEP PATIENT AT EVERY STAGE IN THE TREATMENT PROCESS

    SPEAKER

    Carla Fogaren, RN, System Director of Diversity Initiatives and Interpreter Services, ADA/504 Coordinator, Steward Health

     

  • System-Wide Care at Optimal Costs
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    DESCRIPTION

    Learn how Wheaton Franciscan Healthcare, a multi-state, multi-hospital system provides language services across all facilities while optimizing costs.

    Talking points include how Wheaton Franciscan:

    • Collects data to determine cost per encounter
    • Uses data to determine where cost efficiencies arise
    • Structures its large, multi-faceted language services program
    • Encourages physician and staff engagement through training
    SPEAKERS

    Theresa Jones, VP Diversity, Inclusion, and Health Equity Strategies, Wheaton Franciscan Healthcare Ibzan Monteagudo, Director of Language Access Services, Wheaton Franciscan Healthcare

  • Optimize Safety and Quality for Limited English Patients
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    DESCRIPTION

    Studies show that Limited English Proficient (LEP) patients are at higher risk for medical error in hospitals, making them more likely to suffer adverse health events. Serving LEP patients in their native language has a direct effect on patient safety and quality of care. Join Cindy Brach from the AHRQ and Joseph Molinoski from Palomar Health as they discuss LEP patient care best practices. Learn how to boost safety, quality of care and patient satisfaction in your hospital.

    What You Will Learn:

    • Cost drivers associated with LEP patients and the need, strategies, and resources to address them
    • How to integrate a language services program at multiple levels and in multiple facilities
    • Challenges and advantages of a multi-faceted language access approach
    • How to engage the community in optimizing LEP care
    SPEAKERS

    Joseph Molinoski, Supervisor of Pipeline Career Services at Palomar Health
    Cindy Brach, Leader of Health Literacy and Cultural Competence Activities at Agency for Healthcare Research and Quality (AHRQ)

  • Using Language Services as a Risk Reduction Strategy
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    DESCRIPTION

    In the 1980s, a single misinterpreted word led a hospital into a $71 million malpractice settlement. Because improper communication can lead to significant unnecessary expense and patient endangerment, it is imperative that hospitals implement an efficient and effective language plan for patients and staff.

    Banner Health established a Language Access Plan with language services to help mitigate potential risk factors. Implementation of these services helped it improve patient-provider interaction, increase quality of care and meet the new Joint Commission standards.

    You Will Learn:

    • What the new Joint Commission standards say about language services
    • Why the risks of improper patient communication are so severe
    • How Banner Health uses interpretation and translation services to mitigate risk
    SPEAKERS

    Liz Swan, RN, Risk Management Consultant, Banner Health
    Marisa Hernandez, Interpreter Educator for Corporate Risk Management, Banner Health

  • Federal Language Regulations for Health Plans
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    SPEAKERS

    Tricia Marine Barrett, VP of Product Development, NCQA
    Jonathan Levy, Director Language Services, CyraCom

  • Interpreter Training with the NCIHC

    In May 2011, the National Council on Interpreting in Health Care (NCIHC) released its National Standards on Training Programs. CyraCom hosted a webinar with members of the NCIHC to shed some light on NHICH practices.

    LEARNING OBJECTIVES
    • Review the new standards for training healthcare interpreters
    • Provide industry best practice examples on training medical interpreters
    • Discuss how CyraCom trains its interpreters
    SPEAKERS

    Orlin Marquez, RN, BSN, MBA, CMI, Atlanta, GA – NCIHC
    Julie Burns, MED, Santa Rosa, CA – NCIHC
    Stephen Gerhart, Tucson, AZ – CyraCom

  • Increasing Efficiency in the Patient Flow Process: An AHA Solutions Webinar
    SPEAKERS

    Mary Longe, Director, AHA Solutions, Moderator
    Sally LeBeau, Medical Center Manager, University of Virginia Medical Center

  • Using U.S. Census Data to Improve Your Language Access Plan – A webinar presented by the US Census Bureau and CyraCom (Dec 2010)
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    SPEAKERS

    Pamela Lucero, Partnership and Data Services Specialist, U.S. Census Bureau – Denver Region
    Jonathan Levy, Director of Language Services, CyraCom

  • New Language Services Standards from The Joint Commission (Oct 2010)
    SPEAKERS

    Dr. Christina Cordero, Associate Project Director for the Division of Standards and Survey Methods, The Joint Commission
    Jonathan Levy – Director of Language Services, CyraCom

  • Language Services and Patient Safety: How to engage Physicians and Staff (Feb 2010)
    SPEAKERS

    Amy Wilson-Stronks, MPP, Project Director, Division of Quality Measurement and Research Principal Investigator, Hospitals, Language, and Culture Study, The Joint Commission
    Matthew Krathwohl, Executive Director Performance Excellence & Strategic Alliances, Memorial Health System, Indiana
    David Libby, Principal Consultant, BST, a Global Safety Consulting Firm
    Jonathan Levy, Director Language Services, CyraCom

  • Language Assistance Plans – Ensuring Legal Compliance and Improved Quality of Patient Care (Jan 2010)
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    SPEAKERS

    Vilma Seymour, Program Coordinator at Virginia Commonwealth University Health System, Richmond, VA
    Bruce L. Adelson, Esq., Attorney at Law, CEO of Federal Compliance Consulting, LLC.; Former Sr. Attorney for the U.S. Department of Justice, Civil Rights Division
    Jonathan Levy, Lead Curriculum Specialist, CyraCom

  • Addressing the Needs of a Diverse Patient Community: Improving service, Satisfaction and Financial Results (Sept 2009)
    SPEAKERS

    Yolanda Robles, CEO of CulturaLink
    Sally LeBeau, Medical Center Manager, Patient and Guest Services
    University of Virginia Medical Center (UVA)
    Chris Liebner, Marketing Coordinator, CyraCom

  • Language-Based Discrimination in Healthcare: How to Comply with the Legal Requirements (Aug 2009)
    SPEAKER

    Bruce L. Adelson, Esq., Attorney at Law, CEO of Federal Compliance Consulting, LLC.; Former Sr. Attorney for the U.S. Department of Justice, Civil Rights Division

  • Comply With the Language Services Federal Mandates and Improve Quality of Care and Patient Flow (Aug 2009)
    SPEAKER

    Kathleen Reeves, MS, LPC, Director of Family Services, The Children’s Hospital, Denver Colorado
    Lou Hampers, MD, MBA, Medical Director of the Emergency Department, The Children’s Hospital, Denver Colorado, and Associate Professor of Pediatrics at the University of Colorado
    Johnathan Levy, Commissioner of the Certification Commission for Healthcare Interpreters and Lead Curriculum Specialist, CyraCom

  • Healthcare Interpreter Certification: Current Requirements and Future Possibilities (Mar 2009)
    SPEAKER

    Mara Youdelman, CCHI Chair; President, National Language Access Advocacy Project; Senior Attorney, National Health Law Program
    Fred Hobby, CCHI Vice-Chair; President & CEO of the Institute for Diversity in Health Management, an affiliate of the American Hospital Association
    Jonathan Levy, Commissioner; Director of Language Services, CyraCom

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