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Making a Difference through Interpretation Services: CyraCom and St. Joseph’s Healthcare System

16 Feb

We are passionate about helping hospitals communicate with their Limited English Proficient patients. So, naturally, we like to hear our clients’ stories concerning how they have used our services to better serve their patients, promoting safer, more effective healthcare.

Recently, we spoke with Father Martin Rooney, Director of Pastoral Care and Mission services at St. Joseph’s Healthcare System about his organization’s experience with us. He explained:

“CyraCom provided all of the elements we were looking for in a language services provider: quick, easy-to-use, effective service and professional, medically-trained interpreters. We have CyraCom phones located throughout our healthcare system which enables our employees to communicate effectively and readily with our patients.”

Father Marty also praised CyraCom’s level of customer support.  “I find CyraCom to be a very attentive, customer-friendly company. They are helpful and always ready to assist,” he explained. “I told our account manager we are planning on building a new critical care tower and mentioned needing new phones and other services. The response was ‘whatever we need to do for you, we will work with you’ – that’s fantastic service.”

Stories like this are why we do what we do. Thanks for the compliments Father Marty.

Travis

* Read the case study ”Effective, Reliable Language Services” to learn more about St. Joseph’s Healthcare System and CyraCom.

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CyraCom’s innovative language services have helped over 1,500 clients, such as St. Joseph’s Healthcare System, attain excellence in their practices. Our ISO 9001:2008 certification and exclusive endorsement from the American Hospital Association for our interpretation and translation solutions demonstrate our commitment to quality. Visit www.cyracom.com to learn more about our suite of language services.

Curious how interpretation services affect CMS quality ratings? See our new whitepaper.  Download Now