CyraCom Launches Innovative New Account Management Portal
CyraCom, LLC announced the launch of its new Account Management portal today, which features an interactive reporting tool powered by Microsoft® Silverlight.
With a click of a mouse, users can analyze Over-the-Phone Interpretation usage through dynamic, colored graphs which feature information on call times, call duration, languages, location, and more. The tool creates a visual canvas for users, representing language requests for the over 170 languages CyraCom provides. The interactive nature of the tool allows clients an innovative and new view on how they currently access language services.
Additional portal features enable users to change calling preferences easily, request an immediate telephone interpretation session from the Internet, and manage permissions and service access within their organization.
“Our goal is to leverage new technologies in innovative ways to deliver the highest level of service to our clients, which is affirmed by our receipt of the Microsoft Excellence in Innovation award” stated Christopher Patten, Chief Technology Officer. “Our new Account Management portal is a perfect example of that.”
CyraCom specializes in language services for healthcare, and holds an exclusive endorsement from the American Hospital Association (AHA) for its interpretation and translation solutions. With over 1,500 healthcare clients and a comprehensive portfolio of language services, CyraCom has the expertise and solutions to meet all healthcare organizations’ language needs.